AI chatbot maker Babylon Health attacks clinician in PR stunt after he goes public with safety concerns
UK startup Babylon Health pulled app data on a critical user in order to create a press release in which it publicly attacks the UK doctor who has spent years raising patient safety concerns about the symptom triage chatbot service. In the press release released late Monday Babylon refers to Dr David Watkins -- via his Twitter handle -- as a "troll" and claims he's "targeted members of our staff, partners, clients, regulators and journalists and tweeted defamatory content about us". It also writes that Watkins has clocked up "hundreds of hours" and 2,400 tests of its service in a bid to discredit his safety concerns -- saying he's raised "fewer than 100 test results which he considered concerning".
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